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Touchstone Neurorecovery Center understands that you may have questions about your stay or the stay of a loved one. We believe that family members and caregivers are an important part of the healthcare team and recovery process. We welcome your questions. Please ask the Touchstone team of doctors, nurses, and healthcare professionals any questions you may have about our services.
Upon admission to Touchstone Neurorecovery Center, each resident will receive a resident handbook that includes information about our facility, our resident and guest services, billing information, and resident rights and responsibilities. To help you learn more about a prospective stay at Touchstone Neurorecovery Center, we’ve listed the answers to many frequently asked questions (FAQs) below.

1. What is your visitation policy? We welcome visitors and want to make families and friends feel at home. Visitation with residents is an important aspect in the recovery process and is encouraged per the visiting hours listed below.

Monday - Thursday: 3:00 p.m. to 9:00 p.m.
Friday: 3:00 p.m. to 12:00 p.m. midnight
Saturday: 6:00 a.m. to 12:00 p.m. midnight
Sunday: 6:00 a.m. to 9:00 p.m.

Many visitors ask us if they may attend daytime therapies. Visitor attendance to individual therapies may be allowed, while attendance at group therapies is not allowed as it may infringe upon the healing process of the patients. If your only availability is daytime visiting, this can be arranged by the Program Director.

Our regular business hours are Monday through Friday from 8:30 a.m. to 5:00 p.m. For patient safety and security, all visitors are required to check in. During business hours, all visitors are required to obtain a visitor identification badge at the Administration building. After hours and on weekends, please sign in at the resident’s residential home..

2. Can my loved one have off-campus passes during his/her stay? All off campus passes must be pre-approved by the Program Director or Assistant Program Director. The provision for passes depends on a number of factors that include
patient stability, Payor policies, length of stay expectations and physician approval. Generally, private insurance companies DO NOT allow overnight passes. However, some payors do allow for limited daytime passes. Texas Department of Assistive and Rehabilitative Services (DARS) clients are allowed three (3) overnight passes per month

Please note that all passes should be therapeutic in nature and you may be given goals to work on in the community or your home during this time.

3. Can family or caregivers spend the night with the resident? Our residential homes are for residents only. Privacy laws and Texas Assisted Living Standards prevent us from allowing family members to stay overnight .. Several local hotels offer discounted room rates. Please inquire with the Admissions Department or a member of the treatment team.

4. Do you have private rooms? Private and semi-private rooms are available; there is no difference in the cost of either option. . Availability varies by house and occupancy and is based upon clinical/medical needs. Please discuss any requests for a private room with the admissions department or Program Director.

5. What clothes and personal effects are recommended? Read More Here

Note: Touchstone Neurorecovery Center is not responsible for any items that are lost or stolen.

6. Will the resident require any cash or ATM card during their stay? As part of their treatment program, residents may go on community outings and need money for admission, personal items, medication copays, etc. Residents may keep their ATM card and/or cash on their person if they are able to independently manage their finances. For those individuals who need assistance with money management, we have a patient trust account that is handled by the Executive Administrative Assistant in the Administration building. She keeps a separate account for each resident including deposits, withdrawals and receipts. This information can be made available to patients, family members, guardians, etc.

7. What is the typical length-of-stay for a resident at Touchstone Neurorecovery Center? It is impossible to predict any individual’s length of stay as everyone is an individual. For this reason, lengths of stay vary from several weeks to life care treatment. 

8. What funding sources are accepted at Touchstone? Touchstone Neurorecovery Center accepts private health insurance plans, workers’ compensation plans, State of Texas funding from the Department of Assistive and Rehabilitative Services (DARS), and has contracts with Medicaid programs in several states. Touchstone is proud to be a vendor for the Veterans Administration’s TBI Assisted Living Pilot Program. Individuals and their families may also pay for services through private funds, trusts, or settlements and annuities. We will work with any funding source who is interested in providing our services for their client.

9. What types of diagnoses and conditions are treated at Touchstone? Touchstone offers post-acute rehabilitation services to individuals with traumatic or acquired brain injuries or other neurologic diseases and conditions. This includes conditions such as strokes, cerebrovascular accidents (CVAs, also called strokes), spinal cord injuries, anoxic injuries, toxic exposure, post-neurologic surgery, and various developmental disabilities. Some individuals with these diagnoses demonstrate significant behavioral outbursts resulting in difficult management at home or in community/work settings. Touchstone’s rehabilitation program addresses the medical, rehabilitative, behavioral and psychosocial issues resulting from brain injuries or neurologic conditions.

10. Who is on the rehabilitation team? First and foremost on the team is the patient and their family/support system. The medical team is led by a physician. Additional team members include: Physician Extenders, Nursing, Program Director, Assistant Program Director, Case Manager, licensed Therapists (Physical Therapist, Occupational Therapist, Speech Therapist, and Recreational Therapist), licensed Counselors (Psychotherapy and Drug/Alcohol Counseling), Cognitive Therapists, Vocational Rehabilitation Counselor, and Direct Care Workers. 

11. What can Post-Acute Rehabilitation do for me/my loved one? The Post-Acute Rehabilitation goal is to increase the individual’s ability to function as independently as possible in order to decrease the burden of care on the caregiver. While the formal therapy plan will likely continue in this setting, advanced skills become the focus. The ways in which Post-Acute care is different include:

• Learning to adjust to living with a brain injury through education and counseling for patient and/or family.
• Actual “trials” in real world activities
• Living in a home-like environment
• Home management: cooking, laundry,
• Medication Education/Adjustment
• Exposure to community settings
• Return to work opportunities
• Behavioral management/coping strategies
• Pre-driving training
• Learning of new, compensatory approaches for self-care and improved cognitive function
• Discharge planning and recommendations for successfully return to home, work, school and community.

12. What is the average day like for a resident at Touchstone? The average day for a resident consists of a highly structured schedule of therapeutic, recreational, and social activities.. We provide physical, occupational, speech, cognitive and vocational therapy during the day. Additionally, the treatment team focuses on teaching skills to achieve maximum independence. We provide supervised community outings that include functional rehabilitation and recreational therapy, along with “fun” outings, such as trips to local events, entertainment venues and shopping. Individuals with neurological disabilities benefit from programs that offer multiple opportunities for learning, practice, and focus on pragmatic and functional skills

13. How do I receive information about how my loved one is doing at Touchstone? The Program Director is the primary source of clinical information and on admission will schedule a routine avenue of communication. You are also welcome to call them at any time. Meetings with the entire treatment team are typically routinely scheduled. However, the patient or family may request a Family Conference at any time.