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QUALITY METRICS

The number one concern of Touchstone Neurorecovery Center (TNC) is the health and wellbeing of our patients. We place an emphasis on providing each individual and their families with the highest level of care, dignity, respect, and compassion, as evidenced by our high patient satisfaction and quality ratings.

In post-acute care, quality is about outcomes. We ask ourselves; Can the patient discharge with higher functioning and a better quality of life?
Touchstone Neurorecovery Center utilizes four Outcome Measurement Tools.

• Level of Observation Outcomes Tool -Revised © (LOOT-R©) - Considers the resident’s need for special supervision. This tool was developed by TNC staff to assist families with more precise levels of care at discharge.
• Neurobehavioral Rating Scale- Revised (NRS-R) - Rates residents on behavior including alertness, anxiety, agitation, tension, mood, and ability to plan.
• Functional Independence/Assessment Measure (FIM/FAM) - Measures independence including aspects of self-care, transferring, and movement as well as assessment of communication, social aspects, and thinking.
• Mayo-Portland Adaptability Inventory-4 (MPAI-4) - Physical and thinking abilities, adjustment to changes, and participation in daily life activities as well as work.


Patient Satisfaction

Touchstone Neurorecovery Center prides itself on meeting the needs of our customers. Initial and discharge satisfaction surveys are conducted with each patient as well as a separate survey for family members. We received a 4.6+ patient satisfaction score based off a 5 point rating scale. Touchstone Neurorecovery Center uses this feedback to assess quality initiatives and ensure patient and family needs are met.

Discharge Data

Touchstone Neurorecovery Center ensures that discharges are thoroughly planned and properly communicated to the patient and family members. Our discharge dispositions for 2014 were:

Discharge to Home: 77%
Discharge to Inpatient Rehab Facility: 10%
Discharge to Skilled Nursing Facility: 5%
Discharge to Short Term Hospital: 6%
Discharged Against Medical Advice: 2%

To read our Quality Report in its entirety, click here.